Our People – Developed With Our Customers in Mind

At Thompson Industries, we are proud of our ties, not only the ties we make, but the ties that make us who we are as well.  Offering personalized, individual attention, and flexible, reliable support, we offer the best in customer service – small company friendliness with dedicated customer support, all to meet your product needs.  A team of specially trained customer-support specialists in Russellville backs our professional outside sales personnel and is available to help you decide what products are right for you.  Employees in our sales, customer service, credit, scheduling, and invoicing departments can answer your questions on pricing, materials availability, and materials specifications.  In addition, Thompson offers customized invoicing and distribution tracking to ensure that shipments are delivered when and where you need them.

We are also expanding our information-management capabilities.  We will be upgrading our ordering/inventory systems complete with online links to our manufacturing facility.  These links with the plant will enable us to provide customers with instantaneous feedback on inventories and order status.